wholesale orders generally ship within 3-5 weeks
all products are shipped to the address received at checkout. if the address entered is incorrect or returned due to incorrect address (NSA) the package will be reshipped at the cost of the buyer. your order will not be refunded, you will need to purchase additional shipping to resend your order. normal exchange policies apply. if you would like your package insured, please contact me prior to placing your order.
DOMESTIC & INTERNATIONAL
CLAMFEET ships first class (2-5 business days) USPS for all packages under 13 ounces, and parcel post for anything above. if you are looking for UPS or another carrier, please contact me prior to purchase.
our current lead time is available at the top of this page. please take note from the date you ordered.
if you need your items rushed, please contact us- firstname.lastname@example.org and include your paypal email. we will send a payment request for $7 to process a rush order. clam feet guarantees to ship your order in the time and manner in which you purchase your upgrade. we are not responsible if USPS is late on your shipment from the upgrade if it is sent in time. you will be issued a tracking number as soon as your order ships. please watch your tracking to make sure the package moves within 24 hours. if you have questions on the whereabouts of your package, please contact your post first. clam feet does not follow tracking once the package leaves our studio.
please call the 1800ASKUSPS customer service line, or log onto www.usps.com to track your package or inquire about your package. once the USPS receives your package and scans acceptance, clam feet does not accept responsibility for your package.
if you are an international client, you may be responsible for paying taxes on your item. i am required to post the cost of the item that you purchase. (custom tax is variable per country so please check with your post prior to ordering to get the estimate on your purchase). a good website for reference is- http://www.dutycalculator.com
items are shipped usps first class international- once the item leaves the US, you will not see tracking information (the last place will show LA). delivery time for international packages are approximately 7-15 days, however your item may be held up in customs. if you have not received your package within 15 days, please check with your local post to see if they are holding it there. USPS stops tracking packages as soon as it leaves Los Angeles, so you will not see any updates on your package whereabouts until the package is scanned as delivered.
***CLAMFEET is NOT responsible for lost, undelivered, or stolen packages. if you are concerned about your package arriving please contact me PRIOR to placing your order to purchase shipping insurance. USPS' quality of service is not a reflection of my service***